Home care workers need a wide range of digital skills in their work and play a key role in motivating the clients to use digital services.
However, in the midst of busy work, the threshold for updating skills can be high. At Tampere University of Applied Sciences TAMK in western Finland, the challenge was solved by creating an interactive Village of Homes learning environment with ThingLink, through which home care professionals can practice digital skills in the right environment, virtually at the homes of example clients. During the pandemic, the material has also been widely included in social and health studies and the feedback has been excellent.
Courage to use digital skills for home care professionals
Tampere University of Applied Sciences TAMK offers teaching in more than 40 degree programs, including sociology, welfare technology training and professional teacher training. TAMK's lecturers Nina Eskola-Salin, Sanna Keskikuru and Tony Torp decided to create a learning environment called Village of Homes ('Kotien Kylä' in Finnish) to increase the confidence and competence of home care employees to utilise digital skills in their own work. Village of Homes has been implemented in 2018-2020 as part of the DigiSkills project ('DigiTaito') funded by the European Social Fund (ESF) and the 'I can and dare' ('Minä osaan ja uskallan') training package. The target group for the project was home care professionals over the age of 40 who needed support in practicing digital skills. Another target group were the supervisors of the home care workers so that they could support their subordinates in taking over well-being technology.
The social and health sector is digitizing rapidly. Examples of digital skills required include remote care, remote measurement, the use of a robot as a medication dispenser, safety technology, online services, and the use of digital documents. As the population ages and the number of customers grows, digital services will help in the work of home care, when, for example, the time required for travel decreases. However, for some employees, digital skills are still weak and the threshold for the introduction of digital services feels high. If the digital services feel challenging to the caregiver, it is also difficult for him or her to recommend them to clients or motivate them to try something new.
Equipment to support the lives of the residents in the Village of Homes learning environment.
The goal for Nina, Sanna and Tony was to create an open and easily accessible learning environment where no login was required and where the learner could move at their own pace and focus on practicing digital skills that are important for their own work, at a time that suits them. From the beginning, the dream was a case-based solution where the learner could virtually visit real homes and could learn through authentic, scripted case studies. The key digital competence needs of home care and the learning paths based on them were formed through interviews with employees and supervisors.
ThingLink was selected as the learning platform because the content creation team appreciated the opportunity to keep content updates, material development, and editing in their own hands. The creation of such a diverse and carefully considered learning environment naturally took time, as the work included, among other things, 360 filming at the home of the volunteers, as well as creating numerous learning topics as videos and interactive Thinglink images. However, using ThingLink felt smooth and creating content in a multi-professional team was inspiring and rewarding.
The team appreciated that they could embed Google Forms queries in the platform, for example. Similarly, embedding ThingLink on Google Sites felt natural. The team learned how to use ThingLink while creating the material, often testing different learning path options, and considered how navigating the learning environment would be as clear to the user as possible. The Village of Homes was created with the old Ruovesi user interface, and Nina states that with the new Saimaa user interface, creating the learning paths would have been even smoother when, for example, conditional transitions had been in use.
Village of Homes as a learning experience
Village of Homes is an excellent example of a learning environment that is designed to be user-friendly and where the learning path is built creatively. You can get started with a clear instructional video (in Finnish) that explains the use of the Village of Homes. Navigation is also supported by the use of themed cards and a map view, which makes it easy to see what you can learn in different themes and where you can access the thematic learning paths in the residents' homes. Along the thematic paths, you can learn, for example, how to assess which customers could benefit from the medication dispenser robot, watch videos instructing the use of the devices, and test your own skills with the help of embedded Interact surveys. You can always conveniently return from the residents' homes back to the map view.
You can search the online library for information on various themes within the Village of Homes.
The study material was also compiled on a separate website. However, contextual learning in real virtual homes felt most rewarding to users when they were able to identify with cases. Users also wished for an online library where they could search for more information on various topics. This was accomplished with an interactive image from ThingLink that provides links to a library built on Google Sites. The Google Sites library also includes embedded ThingLink content that is familiar to the user along the learning path.
Navigation in the Village of Homes
The Village of Homes's main page is shown above. Please note that the site is in Finnish. Press the red exclamation mark in the image to watch the instructional video. Through the greenhouse symbols, you can visit the residents of the Village of Homes, read their stories and access the themed learning paths. The green question mark provides access to self-assessment tests, with which it is worth starting to get acquainted with the different entities to be learned. The actual learning path starts from the Home Care team room behind the red house symbol. From there, you can see the themes to be learned, through which you can access a map presenting each theme. Information has been gathered here about what it is possible to learn about different themes, and from here you can move on to the theme’s learning path to the resident’s home.
Through self-assessment, you can test your knowledge of different themes.
From homes, you can also easily return to the map view, which helps with navigation and allows you to move to a new theme in the middle of the path. During the learning paths, the theme is introduced through videos, links and info tags and you can do assignments which encourage reflection and discussion on the topics to be learned with your own team.
The red house button takes you to the Team Room, which shows all the themes you can learn. From the map view, you can visit the residents of Village of Homes and follow the actual learning paths.Once the user has gone through the theme at the resident's home, they can take a test in Microsoft Forms, embedded in the ThingLink. You can also take the test several times and return to acquire more skills if necessary. You can review and get more information with the help of the online library. In addition, from the start screen, you can access the Device Market, where you can get acquainted with various devices and aids - and present them to the customer via ThingLink.
Nina, Sanna and Tony also wrote an article in Finnish about the Village of Homes, for which feedback was collected from users. The results were really positive: almost 90% of the respondents were satisfied or very satisfied and about 50% of them very satisfied. Less than 5% were dissatisfied. Users said the learning environment was inspiring, the content was of a high standard, and the environment was visually pleasing and smooth to use. The team had tested suitable learning paths several times and honed them to be user-friendly, and it was reflected in the feedback: the learning environment was easy to use and the progress was logical and effortless. With the help of the learning environment, home care professionals started to implement digital skills and well-being technology widely into their own work.
“The learning environment is rich in content and interesting in its implementation” - Feedback survey respondent
The popularity of the Village of Homes is perhaps best reflected in its success even after the project is over. Although the team itself no longer markets the learning material, it still collects a plethora of views each month. The package has been widely used throughout Finland not only among home care professionals but also among social and health care students and teachers. The Village of Homes was almost ready at the onset of the corona pandemic when social and health education had to be quickly transferred to distance learning. So the Village of Homes also became a learning material package for a number of social and health care students across the country.
ThingLink ideas for the future
The team is already starting to think about implementing the next learning environment. Nina says that similar teaching material is being considered for work with disabled people, for example. In addition, teaching materials are being created for teacher students to familiarize them with different learning environments and the pedagogical use of different classroom spaces. The team has also been involved in conducting training for social and health care teachers and introducing the use of ThingLink to them and teacher students. The training has shown that ThingLink is also a good platform for student-teacher portfolios: one's own skills, interests and ideas for the future can be presented smoothly with images, text, videos and links in an interactive portfolio.
You can read more about the implementation of the Village of Homes in the 'Virtuaalisessa Kotien Kylässä opitaan DigiTaitoja kotihoidon arkeen' article in Finnish.
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